COVID-19 Guidelines

What’s changed because of Coronavirus (COVID-19)

Please do not visit Cheeky Chimps if you or any of your household have any of the most common symptoms of coronavirus (COVID-19) Which are recent onset of a new continuous cough or a high temperature or a loss of, or change in, normal sense of taste or smell (anosmia).

Masks or face covering to be worn before entering the premises and while walking around.  Please only remove them when you are seated, eating or drinking.

HAND SANITISER will be freely available at entry, exit and our café. Please use sanitiser before entering for play.

Temperatures will be taken on arrival.

Perspex screens have been installed at our reception and café.

SHOES will no longer be collected at reception.

Some tables and chairs have been removed to allow for SOCIAL DISTANCING.

Our CAFÉ will be operating as normal.  Please wait to be served in an orderly queue.  Hot food will now be collected from the end of our café counter using a numbered call over our PA system.  All necessary cutlery and condiments will be provided when ordering food.

There are menus available at the counter.  These will be cleaned after each use.

Please dispose of your own napkins/tissues/wipes in the bins provided.

We would recommend that children under 7 are accompanied to the toilet to assist them with social distancing and to ensure adequate hand washing.  Older children should be reminded of hand washing procedures before using the toilets.

Hand sanitiser will be provided with the party food and we recommend each child uses this before food is distributed.

Only food and drink purchased within Cheeky Chimps should be consumed on the premises.  This excludes baby food, fruit, water and allergy foods which should be mentioned on entry at reception.  Absolutely no food or drink should be brought into the play frame.

Any FREE PASSES issued before the lockdown are still valid.  Make sure you bring the pass with you to play and hand it in at reception or you will be charged normal entry.

We understand that adults will need to accompany small children and toddlers in our TODDLER AREA.  Please be aware of numbers in this area and be mindful of children wishing to play.

In the LARGE FRAME we would encourage independent play for children aged 4 and over.  Adults, where possible, should not enter the frame.  If a child is in distress adults are, of course, welcome to help but please be mindful of social distancing.

We understand, as we are sure you do that these are unprecedented times.  Everyone, including our staff, have a lot of adaptions to make and adjustments to their normal working situation.  If there is something in the centre that you feel needs corrected or staff reminded, please speak to a member of our team at the time.  We are all only human and a small reminder at the time is all it will take!

If you can, wear a face covering in enclosed public spaces where social distancing isn’t possible and where you will come into contact with people you do not normally meet. Social distancing, hand washing and covering coughs and sneezes, remain the most important measures to prevent the spread of coronavirus (COVID-19). Face coverings do not replace these.